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Website Does Not Load

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Website is blocked (most common)

 

  1. If a website is being blocked by our web filter you will receive a message stating it is being blocked and the reason why. An example of that is below.

  2. If you are receiving this message for a legitimate website please submit a help desk ticket and we will look into unblocking it for you.

  3. Student and staff have different web filtering policies. If you are using a website from your account and it is being blocked on student accounts please submit a help desk ticket and we will look into unblocking it for students.

 

Website is offline

 

  1. If a page is not loading and you are not receiving the Access Denied page from our web filter then the most likely reason is that the website is offline.

  2. The easiest way to check if a website is offline is to go to http://www.isitdownrightnow.com/ and enter the website address and click CHECK.

 

  1. If this tool shows the website as up and it does not load while at school please submit a help desk ticket and we will look into it.

 
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Article details
Article ID: 17
Location: Knowledgebase
Date added: 2015-05-06 13:41:08
Views: 77
Rating (Votes): Article not rated yet (0)

 
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