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iPad / Mobile Device Troubleshooting Steps


iPad / Mobile Device Troubleshooting Steps



1) Ensure you have reconfigured the device properly. Settings to do this can be found in our Configuring Mobile Devices For Email Knowledge Base article.

2) Ensure you have requested us to add your email to the mobile email server.

3) Forget/remove the settings for your Frontier Regional and Union #38 email address and reconfigure them.

4) Ensure you haven’t changed your password recently. Changing your password on the desktop will require you to change your password on your mobile device as well.

5) Request us to re-sync your mobile email with your email. We have two separate servers that sync with each other and sometimes this synchronization can become corrupted.


Once you have tried the steps above please send us a ticket and we will help you solve the problem.

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Article details
Article ID: 6
Location: Knowledgebase
Date added: 2014-04-04 11:43:19
Views: 116
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